TERMS & CONDITIONS

  This site is the property of Oribi Organics. Your use of this Website is governed by these terms and conditions. Please take a few minutes to review them. Your use of this site indicates your acceptance of these terms and your agreement to follow and be bound by them. These terms and conditions may change. We may periodically change the terms, without notice, so kindly check them from time to time as your continued use of the site signifies your acceptance of any changed terms.

 

SITE USAGE

The site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express prior written consent of Oribi Organics. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.

You may not attempt to gain unauthorized access to any portion or feature of the site, or any other systems or networks connected to the site or to any server used by Oribi Organics, or to any of the services offered on or through the site, by hacking, password ‘mining’, analogous technology,  'embedding', ‘deep-linking’ or any other illegitimate means.

 

COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Oribi Organics chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
DISCLAIMER

The content of this website is general and is provided for information purposes only.  The material on this website is not and should not be regarded as advice, including legal or medical advice.  To the fullest extent permitted by law, Oribi Organics does not give any express or implied warranties and makes no representations in relation to this website.  While reasonable care is taken in its preparation, Oribi Organics does not guarantee or warrant the accuracy, reliability, completeness or currency of the information on this website or its usefulness in achieving any purpose. Information on this website should not be used without validating that information from appropriate sources and obtaining professional advice where it is prudent to do so.  You should make and rely upon your own assessments and enquires to verify the accuracy of the information provided.

Oribi Organics accepts no liability arising from your access to this website.  In addition, to the fullest extent permitted by law, Oribi Organics does not warrant that the website itself is free from any computer viruses or other defects or that your access to the website will be continuous or uninterrupted.

Oribi Organics is not responsible for any damage, offence or loss caused as the result of visiting third party websites.  By using this website, you agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the site or any transaction being conducted on the site, or with any other person’s use of the site. The making of speculative, false or fraudulent purchases is prohibited.

 
LIMITATION OF LIABILITY

Subject to the provisions of consumer protection legislation that cannot be excluded, Oribi Organics accepts no liability arising from the information on this website, or on websites linked from this website, being incorrect, incomplete or misleading.  To the fullest extent permitted by law, Oribi Organics will not be liable for any loss, damage, cost or expense incurred in or arising by reason of any person relying on the information on this website.  Where conditions and warranties implied by law cannot be excluded, Oribi Organics limits its liability, where it is entitled to do so, to the resupply of the relevant service and goods, or paying you the cost of that resupply.

The site owner, content authors and generally anybody connected to this site in any way:

1 . assumes no responsibility for content errors or omissions,

2. do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents.

3. shall not be liable for any general, special, indirect, direct, consequential or incidental damages (including -without limitation- profit loss, revenue loss, or data loss) which may result from the correct or incorrect use, abuse or misuse of, or inability to use these contents, even if informed of the possibilities of such damages.

4. cannot assume any obligation or responsibility.

The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.

OUR RIGHTS

We reserve the right to:

1. temporarily or permanently modify or withdraw the Website (or any part of it) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

2. change these Conditions periodically, and your continued use of the Website (or any part of it) following such change shall be deemed to be your acceptance of such change. If you do not agree to any change to the Conditions then you must immediately stop using the Website. It is your responsibility to check regularly to determine whether the Conditions have been changed.

3. We will employ reasonable endeavours to maintain the Website. It is, however, periodically subject to change. Should you not be able to use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control, you will not be eligible for any compensation.

PRIVACY POLICY

Oribi Organics is committed to protecting the privacy of your personal information. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).

The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

This privacy policy applies to all web pages related to this website. All the information gathered in the online contact form on the website is used to personally identify users that subscribe to this service. None of the information provided by you will be sold or made available to anyone. The Site may collect certain information about your visit, such as the Internet Protocol (IP) address and name of the Internet service provider through which you access the Internet; the pages you access or the date and time you access the Site; and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

If you choose not to provide personal information requested of you to Oribi Organics, we may be unable to provide you the products or services you have requested or contact you in the future.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

COOKIES

If your web browser is configured to accept cookies, a cookie will be stored on your hard drive when you visit our website. Cookies enable us to collect and store information about your computer, which include your IP address, your computer operating system, type of browser, domain name, and the details of referring websites. Your personal information cannot be collected by cookies and other tracking technology. If you do not wish to have this information stored on your computer, you can configure your browser, so it does not accept cookies. However, if you disable cookies you may not be able to access all areas of www.oribiorganics.co.za.

PAYMENT METHOD

Payment can be made by any of the following methods: Electronic Funds Transfer (EFT) or Credit Card (Visa and Mastercard).  The merchant outlet country at the time of presenting payment options to the cardholder is South Africa and all transactions will be processed in South African Rands (ZAR). Card transactions will be acquired for Oribi Organics via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy. 

Customer details will be stored by Oribi Organics separately from card details which are entered by the client on DPO PayGate’s secure site.For more detail on DPO PayGate refer to www.paygate.co.za.

The total order price will include the price of the purchase plus any applicable sales tax and shipping charges. Oribi Organics reserves the right to change pricing at any time without prior notice.

 

CREDIT CARD

We accept MasterCard and Visa credit cards.  By using the online payment facility on this website you warrant that you are authorised to use the credit card for the payment you are making and that you provide Oribi Organics and PayGate (Pty) Ltd (“Paygate”) the authorisation to charge your credit card.  If you do not accept these terms please do not use this facility.

EFT (ELECTRONIC FUND TRANSFER)

After shopping, proceed to “Checkout” and follow the instructions to process your order. Click on the option to pay via EFT. You will need to set up Oribi Organics as a beneficiary on your internet banking system and use your order number as a payment beneficiary reference.

BANKING DETAILS:

Bank:   FIRST NATIONAL BANK

Branch No.: 220228

Account Name:  JA Classen T/A Oribi Organics

Account No.:  625 4183 0114

Account Type:  Cheque

Reference:  Order number

SHIPPING POLICY

Subject to availability and receipt of payment, requests will be processed within 7 (seven) days.  Delivery charges will be incurred by the retail customer for all deliveries within South Africa. Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises. If you are not at the delivery address specified on your order when your parcel arrives, you accept that in order for us to prove your order was delivered, we do not have to prove you personally received the goods, but that any person at the delivery address, signed for and took receipt of the delivery.

Should your shipment be returned to us undeliverable, every attempt will be made to contact you to make arrangements for re-shipment.

 

Deliveries to Main Centres –  R99.00 (for up to 5kg) (within a 50km radius of the major cities in South Africa)

Out-lying areas/Regional/Townships – R110.00 (for up to 5kg)

 

Courier service - allow 2-4 working days

SA Post Office  -  allow 4-5 working days

Overnight/Special deliveries - to be quoted according to the shipping service’s rates.

 

*Our courier service does not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours.  Should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel.

INTERNATIONAL SALES

The offering on this website is currently not available to customers outside South Africa. We are however, working on making this possible.

RETURN & REFUNDS POLICY

REFUNDS

The provision of goods and services by Oribi Organics is subject to availability. In cases of unavailability, Oribi Organics will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

 

RETURNS

You should inspect the products upon receipt and check that everything specified on the delivery note is included. If you fail to take such action, we are not obligated to accept any rejection by you of the products afterwards. Under the distance selling regulations you have the legal right to cancel your order within seven working days from the date of receipt of the goods. You will be required to advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. The goods must be returned to us in the original packaging, in an unopened, unused and undamaged condition within seven (7) days of receipt of goods. Without exception, we will not accept returns on open or used items, unless the item is faulty. Kindly note that should you for any reason wish to return/cancel your purchase, you will be liable for the returns postage fee. However, in the case where goods were erroneously sent or are faulty, we will refund any return postage costs you incur.  All returned goods will be examined upon receipt. To maintain the hygiene of goods, we are unable to offer replacements, refunds or exchanges on any used or opened goods. Please note that the return delivery costs will not be reimbursed. All returns should be sent with details of why you are returning the goods as well as a copy of your invoice to the address reflected on your invoice.

* Note: Oribi Organics recommends that you use a courier or postage service which offers a tracking service of your shipment.  However, should you choose not to do so, and the goods are lost in transit, then no return or refund will be accepted.

WHOLESALE INQUIRIES

Thanks for your interest in our products. If you would like to know how to become an Oribi Organics wholesaler, please fill out the form on the Contact Us page.